Effective Date: [Insert Date]

At Digitaliser, we value our clients and strive to deliver high-quality digital marketing, web development, and technology solutions. However, we understand that sometimes circumstances may require a refund or cancellation. This policy outlines our guidelines regarding refunds and returns.

1. Services Covered

This Refund and Returns Policy applies to the following services:

• Digital Marketing Campaigns (e.g., ads, SEO, social media)
• Website Development & Design
• Software or Portal Development
• Subscription-based services or packages
• Multimedia services (e.g., video, graphics)

2. No Refund Policy for Completed Work

Due to the nature of digital services, once a project or campaign has been initiated, customized, or completed, we do not offer any refunds. This includes partial progress or delivered milestones.

3. Eligibility for Refund

A refund may be considered only under the following circumstances:

• The service was not delivered as per the agreed scope (as outlined in the proposal or agreement).
• A duplicate payment was made due to a technical error.
• The project is cancelled before any work has started (within 48 hours of payment, subject to approval).

In such cases, clients must submit a written refund request to:
📧 [Insert official email]

4. Non-Refundable Items

We do not issue refunds for:

• Delays or performance issues caused by lack of client input or delayed approvals.
• Change of mind after project initiation.
• Digital products, software, or content that has already been delivered.
• Paid ad spends (Facebook, Google Ads, etc.)—these are directly billed by platforms and not controlled by us.

5. Cancellation Policy

Clients can cancel ongoing subscriptions or monthly packages by notifying us in writing at least 7 days before the renewal date. No refunds will be issued for the current or previous billing cycle.

6. Refund Process

If your request is approved:

• The refund will be processed to your original payment method within 7–10 business days.
• You will receive a confirmation email once the transaction is completed.

7. Need Help?

For any refund, billing, or cancellation questions, please contact:

Digitaliser
📧 Email: info@it.skillxindia.in
📞 Phone: 8178418785